dk wing Privacy Policy

Data We Collect

When you use the dk wing platform — whether you are browsing as a visitor, registering an account, making a deposit, placing a bet, or contacting our support team — we collect certain categories of personal and technical data. This section describes each category in detail so you know exactly what information is held about you.

1.1 Registration & Account Data

When you create a dk wing account, we collect the following information you provide directly:

• Full legal name (as it appears on your government-issued identity document).
• Date of birth (used for mandatory 18+ age verification).
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar).
• Email address (used for account communications and security alerts).
• Bangladesh mobile phone number (used for two-factor verification and account recovery).
• Username and encrypted password (passwords are stored as one-way hashed values — we never store plain-text passwords).

1.2 Identity Verification (KYC) Documents

To comply with Know Your Customer obligations and to protect against fraud and underage gambling, we may collect copies of the following documents:

• National Identity Card (NID), passport, or driving licence (front and back where applicable).
• Proof of address — utility bill, bank statement, or official correspondence dated within the last three months.
• Proof of payment method — a screenshot of your bKash, Nagad, Rocket, or Upay account registered in your name, or a bank statement.
• Selfie or live photograph holding your identity document, where requested during enhanced verification.

1.3 Financial & Transaction Data

We collect records of all financial activity on your account, including:

• Deposit transactions — amount in BDT, payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard), timestamp, and transaction reference.
• Withdrawal requests — amount, destination payment method, processing status, and timestamps.
• Bonus credits, wagering activity, and balance adjustments linked to promotions you have claimed.
• Running account balance history — maintained for audit, dispute resolution, and regulatory compliance purposes.

1.4 Gameplay & Betting Data

For every gaming session on dk wing — whether in casino games, sports betting, slots, bingo, or crash games — we record:

• Game type, provider, and session duration.
• Bet amounts, outcomes (win/loss), and return-to-player data per session.
• Sports betting selections, odds accepted, stake amounts, and settlement results.
• Cumulative gambling behaviour metrics used for responsible gaming monitoring.

1.5 Technical & Device Data

When you access dk wing, our servers automatically collect certain technical data:

• IP address and approximate geolocation (country/city level only).
• Browser type, version, and language settings.
• Device type (desktop, mobile, tablet), operating system, and screen resolution.
• Pages visited, session duration, click paths, and referring URL.
• Cookie identifiers and session tokens (see Section 4 for full cookie details).

How We Use Your Data

dk wing uses the personal data we collect for specific, clearly defined purposes. We do not process your data in ways that are incompatible with these stated purposes without first obtaining your explicit consent. The table below summarises each use case, the data category involved, and the legal basis for processing.

Where we rely on your consent to send promotional communications — such as bonus offers, seasonal promotions tied to BPL cricket season, Eid, or Pohela Boishakh — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting our support team. Withdrawal of consent for marketing does not affect the lawfulness of any processing carried out before the withdrawal, and does not affect your ability to continue using the dk wing platform.

Data Sharing & Disclosure

dk wing does not sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes. However, in the course of operating our platform legally and securely, we do share certain data with a limited set of trusted third parties under strict data processing agreements. The categories of recipients and the purpose of sharing are set out below.

3.1 Payment Processors

To process your deposits and withdrawals, we share your name, registered mobile number, and transaction reference details with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, or Mastercard. These providers operate under their own privacy and security frameworks and receive only the minimum data necessary to complete your requested transaction.

3.2 Identity Verification Partners

Where automated or third-party-assisted identity verification is used to fulfil KYC obligations, your submitted identity documents may be processed by our verification service provider. All such partners are contractually bound to process your data solely for identity verification purposes and to maintain appropriate security standards.

3.3 Game Software Providers

Games hosted on the dk wing platform are supplied by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may receive a session token and anonymised player identifier to facilitate gameplay. They do not receive your full name, address, or payment details unless technically required for a specific live product integration, in which case a data processing agreement is in place.

3.4 Legal & Regulatory Disclosure

dk wing may be required to disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where we receive a lawfully issued request, court order, or where we have a good-faith belief that disclosure is necessary to:

• Comply with a legal obligation applicable to dk wing.
• Prevent, investigate, or respond to suspected fraud, money laundering, or other financial crime.
• Protect the safety or rights of dk wing, its employees, or other players.

Cookies & Tracking Technologies

dk wing uses cookies and similar technologies to operate the platform correctly, remember your session, and understand how players navigate the site so we can improve the experience. This section explains each category of cookie we use and gives you the information needed to manage your preferences.

dk wing does not use advertising cookies, retargeting pixels, or any third-party behavioural tracking technologies that monitor your activity across other websites. Our analytics cookies collect anonymised aggregate data only — they cannot be used to identify you individually.

You may manage optional cookies through your browser settings at any time. Most modern browsers allow you to block or delete cookies via their privacy or security settings. Please note that disabling functional or analytics cookies will not affect your ability to access or use the dk wing platform, but may result in some personalisation features being reset between sessions.

Data Retention & Storage

dk wing retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, to comply with legal obligations, and to resolve disputes. The following retention schedule applies to the main categories of personal data we hold:

When the applicable retention period expires, dk wing will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identifiable individual. Anonymised aggregate data (from which your identity cannot be reconstructed) may be retained indefinitely for statistical and business planning purposes.

Your personal data is stored on secured servers. Access to stored personal data is restricted on a need-to-know basis and is subject to strict internal access controls, role-based permissions, and activity logging to detect any unauthorised access attempts.

Your Privacy Rights

As a dk wing player, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary barriers. You may exercise any of the following rights by contacting our support team via live chat (available 24/7) or by emailing [email protected].

• Right of Access: You may request a copy of all personal data dk wing holds about you at any time. We will provide this within 30 days of a verified request, free of charge for the first request in any 12-month period.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. For account name and date of birth corrections, you will be asked to provide supporting documentation consistent with our KYC requirements.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw the consent on which processing was based. Please note that we may be unable to fulfil erasure requests where retention is required by law (e.g., financial records subject to mandatory retention periods).
• Right to Restrict Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. We will assess your objection and discontinue processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Marketing Consent: You may withdraw consent to receive promotional communications at any time without affecting your right to continue using the dk wing platform.

To protect your privacy and prevent unauthorised data requests, we will verify your identity before processing any data rights request. Verification will be conducted by matching your request to the registered account details we hold — you may be asked to confirm your registered email address, phone number, or provide a piece of KYC documentation if the identity of the requestor cannot be confirmed by other means.

Data Security Measures

Protecting your personal data is a core operational priority at dk wing. We implement a layered approach to data security that covers technical, organisational, and procedural controls. The following measures are in place to safeguard your information against unauthorised access, loss, alteration, or disclosure:

• SSL/TLS Encryption: All data transmitted between your device and the dk wing platform is encrypted using SSL/TLS protocols. This ensures that your login credentials, financial data, and personal information cannot be intercepted in transit.
• Password Hashing: User passwords are stored exclusively as irreversible cryptographic hashes using industry-standard algorithms. dk wing staff cannot retrieve or view your plaintext password at any time.
• Access Controls: Internal access to player personal data is restricted to authorised staff only, based on the principle of least privilege. Each access is logged and subject to periodic audit review.
• Two-Factor Authentication (2FA): dk wing supports optional two-factor authentication for player accounts to add an additional layer of login security. We strongly recommend enabling 2FA via your account security settings.
• Fraud Detection Systems: Automated systems monitor account activity in real time for patterns consistent with unauthorised access, account takeover attempts, and financial fraud. Suspicious activity triggers immediate review and may result in temporary account suspension pending investigation.
• Third-Party Security Audits: dk wing engages independent security professionals to conduct periodic reviews of platform infrastructure, data handling practices, and access controls.
• Incident Response Plan: In the event of a data security incident affecting player personal data, dk wing has an incident response procedure in place. Affected players will be notified without undue delay where the incident is likely to result in a high risk to their rights and interests.

Policy Updates & Contact

dk wing reserves the right to update or amend this Privacy Policy at any time in response to changes in applicable law, changes in our data processing practices, or changes to the products and services we offer. When we make material changes to this Policy, we will update the effective date displayed at the top of this page. In the case of significant changes that materially affect how your personal data is processed, we will notify registered players via email or via a prominent notice on the platform prior to the changes taking effect.

Your continued use of the dk wing platform following the publication of a revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. We therefore recommend that you review this page periodically to stay informed of how we are protecting your personal information.

How to Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or to dk wing's handling of your personal data, please contact us through any of the following channels:

• Live Chat: Available 24 hours a day, 7 days a week, directly on the dk wing platform. This is the fastest way to reach our support team.
• Email: [email protected] — we aim to respond to all privacy-related email enquiries within 2 business days.
• Support Hours (extended): 08:00–00:00 Bangladesh Standard Time (BST, UTC+6).

dk wing is committed to resolving all privacy-related concerns fairly and transparently. If you feel that your concern has not been addressed adequately after contacting our support team, you may escalate the matter by submitting a formal written complaint to our data protection team via the email address above, marked clearly with the subject line "Data Privacy Complaint". We will investigate and respond to all formal complaints within 30 calendar days.

This Privacy Policy applies to all players accessing dk wing from Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar, as well as Bangladeshi players accessing the platform from abroad. The Policy governs all personal data processed in connection with the dk wing platform regardless of the device or network used to access it. 18+ This platform is strictly for adults aged 18 and above.